Departments: Customer Service
Live Chat BOT Programming
Live Chat BOT Programming
For over 23 years, Flowz has been the #1 remote staffing provider for executives and their businesses globally. We offer:
- World-class infrastructure, technology and security
- 24/7 Dependable customer care
- Trained remote staff
Shopify Store Management
Service CRM
Product Features
CASE MANAGEMENT
CONTACTS MODULE
ACCOUNTS MODULE
PRODUCTS/SERVICE MODULE
DEPARTMENTS
KNOWLEDGE BASE
EMAIL TEMPLATES
NOTIFICATIONS
Software Description
FID
FlowzCallCenterAppV1
Original Release Date
September 14, 2018
Latest Update
November 26, 2019
Product Description
Customer service agents are provided with 360-degree overviews on cases, accounts and contacts.
Provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.
Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.
Granular permissions allow you to effectively and securely manage all relationships in your organisation, both inside and outside the firewall.
Freedom and control over your critical customer data and exchanges is more complete and secure than ever with Flowz Service CRM.
FEATURED MODULES
Leads module
Accounts module
Contacts module
Opportunities module
Quotes module
Products module
Price books module
Campaigns module
Case Management module
Contracts module
Events module
Tasks module
Notes module
Email sending
Notifications
Social Media integration
Module builder (Available with Flowz)
Dashboards builder (Available with Flowz)
Chart builder
Automation / workflows
Module user permissions
Field user permissions
Team Messaging
Responsive design
Technical Details
Chrome | v78+ |
Firefox | v68+ |
Safari | v12+ |
Edge | v44+ |
iOS | iPhone 5s devices and later with iOS 12+ |
Android | Android 7+ |
Sales CRM
Product Features
TRACK LEADS
TRACK OPPORTUNITIES
RECORD CONTACTS
GENERATE QUOTES
SET PRICING
PRODUCTS/SERVICES
CAMPAIGNS MODULE
ACCOUNTS MODULE
Software Description
FID
FlowzCallCenterAppV1
Original Release Date
September 14, 2019
Latest Update
June 26, 2020
Product Description
Flowz Sales CRM is one of the most advanced Customer Relationship Management platforms in the world.
With Flowz Sales CRM, handling customer, partner and supplier relationships and building meaningful workflows around them has never been easier.
Seamless integration with Flowz Messaging makes customer engagement and communications a pleasure.
Granular permissions allow you to effectively and securely manage all relationships in your organisation, both inside and outside the firewall.
Freedom and control over your critical customer data and exchanges is more complete and secure than ever with Flowz Sales CRM.
FEATURED MODULES
- Leads module
- Accounts module
- Contacts module
- Opportunities module
- Quotes module
- Products module
- Price books module
- Campaigns module
- Case Management module
- Contracts module
- Events module
- Tasks module
- Notes module
- Email sending
- Notifications
- Social Media integration
- Module builder (Available with Flowz)
- Dashboards builder (Available with Flowz)
- Chart builder
- Automation / workflows
- Module user permissions
- Field user permissions
- Team Messaging
- Responsive design
Technical Details
Chrome | v78+ |
Firefox | v68+ |
Safari | v12+ |
Edge | v44+ |
iOS | iPhone 5s devices and later with iOS 12+ |
Android | Android 7+ |
Invoicing
Product Features
INVOICING
AUTO-BILLING
QUOTES & PROPOSALS
TIME-TRACKING
EXPENSE TRACKING
REMINDERS
SECURITY & ENCRYPTION
E-SIGNATURE
Software Description
FID
FlowzCallCenterAppV1
Original Release Date
September 14, 2018
Latest Update
November 26, 2019
Product Description
Our invoicing app is your one-stop solution for all your invoicing needs. Whether you are small or medium sized-business or an individual freelancer, Flowz Invoicing ensures you can stay on top of your time, expenses and invoicing.
Invoices Auto-Billing
Custom Branded Design with Your Logo
Recurring Invoicing
Late-Payment Auto-Reminder Emails
Enable ‘Approve Terms’ Checkbox
Attach Invoice PDFs to Emails
30+ Gateways: Stripe, PayPal, more…
Accept Credit Cards, ACH, more…
Accept Deposits/Partial Payments on Invoices
Get Notified As Clients View or Pay Invoices
Track Payments
Quotations & Proposals
Convert Quotes into Invoices
Notifications As Clients Approve Quotes
Mass Emailing of Invoices
Time-Track Work
Convert Timed Tasks to Invoices with One Click
Manually Set Task Time Durations
Technical Details
Chrome | v78+ |
Firefox | v68+ |
Safari | v12+ |
Edge | v44+ |
iOS | iPhone 5s devices and later with iOS 12+ |
Android | Android 7+ |
Marketing Automation
Product Features
CONTACT NURTURING
CAMPAIGN MARKETING & DRIP PROGRAMS
SOCIAL MEDIA INTEGRATION
LANDING PAGES & ASSETS
Software Description
FID
FlowzCallCenterAppV1
Original Release Date
September 14, 2015
Latest Update
November 26, 2019
Product Description
Create compelling campaigns in seconds with flexible templates that resonate with your audience.
- Email marketing is the most common place to start using marketing automation. Flowz marketing automation tool comes with some of the most powerful features
- Tags and custom fields give users a way to group or segment their contacts, enabling them to communicate with different segments in a more effective, personal way.
- Emails, forms, site tracking and attribution enable users to communicate with and understand their customers’ behavior.
- Visual automation builders give users an easy way to create a complex flow to guide customers through a unique customer journey.
- Reporting brings in all of the data and allows users to measure the effectiveness of their marketing.
- Pipelines effectively manage the sales process as it allows marketing teams to efficiently “hand off” leads to sales to close a deal.
- Engagement marketing engine: Marketing automation allows marketers to conduct marketing processes and conversations across online and offline channels.
- Target content specifically tailored to an individual’s specific user profile.
- Group customers and prospects by what they like: common behaviors, interests, and demographic details.
- Test different variables like email send times and subject headings.
- Integrate marketing channels like customer relationship management databases or CRMs.
Technical Details
Chrome | v78+ |
Firefox | v68+ |
Safari | v12+ |
Edge | v44+ |
iOS | iPhone 5s devices and later with iOS 12+ |
Android | Android 7+ |