Customer service agents are provided with 360-degree overviews on cases, accounts and contacts.
Provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.
Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.
Granular permissions allow you to effectively and securely manage all relationships in your organisation, both inside and outside the firewall.
Freedom and control over your critical customer data and exchanges is more complete and secure than ever with HelpDesk.