HelpDesk
Price: Included with paid subscriptions
HelpDesk Software
LICENSE FREE
REPLACE Salesforce Service Cloud
GROWS with your business
Fully Featured
Any Service: First Job Free (Upto 2 Hours)
25 Cents/Min
All Services
Software – Full Access
15 Day Trial
24 Hour or Faster
Turn Time On Most Jobs
24×7 Support
Product Features
Software Description
● FID: FlowzServiceCRMAppV1
● Original Release Date: September 14, 2018
● Latest Update: November 26, 2019
Product Description
Customer service agents are provided with 360-degree overviews on cases, accounts and contacts.
Provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.
Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.
Granular permissions allow you to effectively and securely manage all relationships in your organisation, both inside and outside the firewall.
Freedom and control over your critical customer data and exchanges is more complete and secure than ever with HelpDesk.
Case Management module
Contacts module
Accounts module
Product Management module
Entitlements module
Departments module
Knowledge Base module
Email templates
Notifications
Team Messaging
Module builder
Pages & Dashboards builder
Chart builder
Social Media integration
Module user permissions
Field user permissions
Automation / workflows
Any Service: First Job Free (Upto 2 Hours)
25 Cents/Min
All Services
Software – Full Access
15 Day Trial
24 Hour or Faster
Turn Time On Most Jobs
24×7 Support
Technical Details
