Departments: Back Office Support

Contact Center

Software Description

FID

FlowzCallCenterAppV1

Original Release Date

September 14, 2018

Latest Update

November 26, 2019

Product Description

Our contact center solution includes all simple to advanced features including a few unique features. Flowz Call Center is furnished with 2000+ features. Some of them are:

3D

Ads

Animation & Illustrations

Apparel

Artwork Proofs

Awards

Bags

Banners

Brochures & Flyers

Business Cards & Stationery

Calendars

Cap Designs

Case Studies

Catalog

Challenge Coins 3D Coins

Clipping Paths

Color Separations

Digital & Physical Banners, Ads

Email Marketing Ads

Embroidery Digitizing

Folders, Envelopes, Headers

Forms

Holiday Theme

Infographics

Invitations

Labels

Landing Pages

Lanyards

Line Drawing

Logos

Magazine Covers & Layouts

Medals

Menus

Mobile

Motion Graphic GIFS

Newsletters

Packaging

Podcast Logos

Postcards

Posters

Presentations

Product Design

Program Guides

Real Estate

Screen Printing

Signs

Silk Screen

Social Media

Tradeshow Booth

Umbrellas

Vector Art, Redraws, Clean Up

Vehicle Wraps

Virtual Samples

Website Design

CRM Integration

  • Flowz CRM, Zoho, Vtiger, SugarCRM, Zendesk, Salesforce
  • Single Sign On (SSO)
  • Popup Customer CRM record Automatically
  • Data push from CRM to Contact Center Solution

Technical Details

  • GSM gateway
  • PRI gateway
  • PRI card
  • FXO / FXS gateway
  • Windows, Mac, Linux, iOS, & Android, Chrome, Firefox, Edge, Safari, & Opera

Service CRM

Product Features

CASE MANAGEMENT
CONTACTS MODULE
ACCOUNTS MODULE
PRODUCTS/SERVICE MODULE
DEPARTMENTS
KNOWLEDGE BASE
EMAIL TEMPLATES
NOTIFICATIONS

Software Description

FID

FlowzCallCenterAppV1

Original Release Date

September 14, 2018

Latest Update

November 26, 2019

Product Description

Customer service agents are provided with 360-degree overviews on cases, accounts and contacts.

Provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.

Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.

Granular permissions allow you to effectively and securely manage all relationships in your organisation, both inside and outside the firewall.

Freedom and control over your critical customer data and exchanges is more complete and secure than ever with Flowz Service CRM.

FEATURED MODULES

Leads module

Accounts module

Contacts module

Opportunities module

Quotes module

Products module

Price books module

Campaigns module

Case Management module

Contracts module

Events module

Tasks module

Notes module

Email sending

Notifications

Social Media integration

Module builder (Available with Flowz)

Dashboards builder (Available with Flowz)

Chart builder

Automation / workflows

Module user permissions

Field user permissions

Team Messaging

Responsive design

Technical Details

Chrome v78+
Firefox v68+
Safari v12+
Edge v44+
iOS iPhone 5s devices and later with iOS 12+
Android Android 7+

Sales CRM

Product Features

TRACK LEADS
TRACK OPPORTUNITIES
RECORD CONTACTS
GENERATE QUOTES
SET PRICING
PRODUCTS/SERVICES
CAMPAIGNS MODULE
ACCOUNTS MODULE

Software Description

FID

FlowzCallCenterAppV1

Original Release Date

September 14, 2019

Latest Update

June 26, 2020

Product Description

Flowz Sales CRM is one of the most advanced Customer Relationship Management platforms in the world.

With Flowz Sales CRM, handling customer, partner and supplier relationships and building meaningful workflows around them has never been easier.

Seamless integration with Flowz Messaging makes customer engagement and communications a pleasure.

Granular permissions allow you to effectively and securely manage all relationships in your organisation, both inside and outside the firewall.

Freedom and control over your critical customer data and exchanges is more complete and secure than ever with Flowz Sales CRM.

FEATURED MODULES

  • Leads module
  • Accounts module
  • Contacts module
  • Opportunities module
  • Quotes module
  • Products module
  • Price books module
  • Campaigns module
  • Case Management module
  • Contracts module
  • Events module
  • Tasks module
  • Notes module
  • Email sending
  • Notifications
  • Social Media integration
  • Module builder (Available with Flowz)
  • Dashboards builder (Available with Flowz)
  • Chart builder
  • Automation / workflows
  • Module user permissions
  • Field user permissions
  • Team Messaging
  • Responsive design

Technical Details

Chrome v78+
Firefox v68+
Safari v12+
Edge v44+
iOS iPhone 5s devices and later with iOS 12+
Android Android 7+

Invoicing

Product Features

INVOICING
AUTO-BILLING
QUOTES & PROPOSALS
TIME-TRACKING
EXPENSE TRACKING
REMINDERS
SECURITY & ENCRYPTION
E-SIGNATURE

Software Description

FID

FlowzCallCenterAppV1

Original Release Date

September 14, 2018

Latest Update

November 26, 2019

Product Description

Our invoicing app is your one-stop solution for all your invoicing needs. Whether you are small or medium sized-business or an individual freelancer, Flowz Invoicing ensures you can stay on top of your time, expenses and invoicing.

Invoices Auto-Billing

Custom Branded Design with Your Logo

Recurring Invoicing

Late-Payment Auto-Reminder Emails

Enable ‘Approve Terms’ Checkbox

Attach Invoice PDFs to Emails

30+ Gateways: Stripe, PayPal, more…

Accept Credit Cards, ACH, more…

Accept Deposits/Partial Payments on Invoices

Get Notified As Clients View or Pay Invoices

Track Payments

Quotations & Proposals

Convert Quotes into Invoices

Notifications As Clients Approve Quotes

Mass Emailing of Invoices

Time-Track Work

Convert Timed Tasks to Invoices with One Click

Manually Set Task Time Durations

Technical Details

Chrome v78+
Firefox v68+
Safari v12+
Edge v44+
iOS iPhone 5s devices and later with iOS 12+
Android Android 7+

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