Our Virtual assistants provide superior virtual support. Our trained staff of virtual assistants offer critical customer experience tasks at an affordable rate. EXAMPLES of virtual assistants tasks include:
Statistics show that businesses using live chat and messaging convert 3X the number of prospects to customers than companies not using these tools. While your budget may not allow for a dedicated staff member to respond to live chats, our cost effective plans along with our experienced team can answer questions within seconds and provide excellent customer service while customers are browsing your site.
From welcome emails to maintaining communications throughout the order process, email communications serve as relationship touchpoints to ensure customers are updated and satisfied. Our email services include:
Management of mailing lists and subscriber
Follow-up & reminder services
Email customer relationship management through – greetings eCards, event invitations, etc.
Our expert lead-generation call center team will cold call prospects to identify new leads and fill your pipeline with prospects who are ready to make a purchase. Our services include appointment setting for:
Prospect phone calls
Sales presentations (webinars, Skype calls)
Database & File Management
File Management using tools like Dropbox
Database building (updating email or contact lists on your CRM)
Data Entry in Word, or Google Docs
Document template creation
Data mining & development
Organizational & Structural Tasks
Dropbox/Google drive organization
Minutes of meetings —online & offline
Project management & training tasks
Content Creation & Management
Blog publishing & management
Research on certain topics for blog posts, newsletters or others
Video or Audio
Trust That All Our Services Are Managed & Serviced by EXPERTS
Veena Rampersad President
Veena Rampersad has over 30 years of senior management experience at some of Canada’s most preeminent companies including Roger’s Communications and Woodbine Entertainment Group. Rampersad’s fluidity in all areas of business, from operations to human resources, is perfectly tailored to fulfil Office Beacon’s requirements.
Marie Moncrieffe Director, Client Services
Marie Moncrieffe is our subject-matter expert on order entry and order management. Having spent numerous years in the promotional industry understanding best practices for ensuring optimization of the order entry and the order management process. Her ability to work with clients in identifying their workflow and providing more streamlined process.