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VIRTUAL ASSISTANTS
  • High quality work
  • Quick turnaround times
  • Direct Communication
Get the Virtual Assistance Your Business Needs
Our Virtual assistants provide superior virtual support. Our trained staff of virtual assistants offer critical customer experience tasks at an affordable rate. EXAMPLES of virtual assistants tasks include:
Live Chat
Statistics show that businesses using live chat and messaging convert 3X the number of prospects to customers than companies not using these tools. While your budget may not allow for a dedicated staff member to respond to live chats, our cost effective plans along with our experienced team can answer questions within seconds and provide excellent customer service while customers are browsing your site.
Email Management
From welcome emails to maintaining communications throughout the order process, email communications serve as relationship touchpoints to ensure customers are updated and satisfied. Our email services include:
  • Management of mailing lists and subscriber
  • Follow-up & reminder services
  • Email customer relationship management through – greetings eCards, event invitations, etc.
Appointment Setting
Our expert lead-generation call center team will cold call prospects to identify new leads and fill your pipeline with prospects who are ready to make a purchase. Our services include appointment setting for:
  • Prospect phone calls
  • Sales presentations (webinars, Skype calls)
  • In-person appointments
Database & File Management
  • File Management using tools like Dropbox
  • Database building (updating email or contact lists on your CRM)
  • Data Entry in Word, or Google Docs
  • Creating/managing spreadsheets
  • Preparing slideshows
  • Document template creation
  • Data mining & development
Organizational & Structural Tasks
  • Dropbox/Google drive organization
  • Minutes of meetings —online & offline
  • Coordinating projects
  • Project management & training tasks
  • Deadline/deliverable tracking
Content Creation & Management
  • Report creation
  • Forms creation
  • Blog publishing & management
  • Research on certain topics for blog posts, newsletters or others
Transcription
  • Transcribing Voicemail
  • Video or Audio
  • Podcasts etc
Trust That All Our Services Are Managed & Serviced by EXPERTS
Veena Rampersad
President
Veena Rampersad has over 30 years of senior management experience at some of Canada’s most preeminent companies including Roger’s Communications and Woodbine Entertainment Group. Rampersad’s fluidity in all areas of business, from operations to human resources, is perfectly tailored to fulfil Office Beacon’s requirements.
Marie Moncrieffe
Director, Client Services
Marie Moncrieffe is our subject-matter expert on order entry and order management. Having spent numerous years in the promotional industry understanding best practices for ensuring optimization of the order entry and the order management process. Her ability to work with clients in identifying their workflow and providing more streamlined process.
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Why Business Owners Trust Us
With our patent pending Flowz Tracker™ process, we can assure you that your hours will only be used for actual production time. Find out more...
“I was frustrated with freelancer websites until I found Flowz”
Devin Piscitelli CEO - AAkron Line
“Flowz has a talented team, I’m glad I found them!”
Nancy SuchoffOwner - Snap Creative Group
“Flowz had an immediate impact on my bottom line.”
Mitch MoungerPresident - Sunrise Identity