Our Virtual assistants provide superior virtual support. Our trained staff of virtual assistants offer critical customer experience tasks at an affordable rate. EXAMPLES of virtual assistants tasks include:
Selling through an ecommerce site requires a communication system to keep customers informed. Our assistants send email communications that include:
Approximate ship times
Thank you note
Feedback request form
Statistics show that businesses using live chat and messaging convert 3X the number of prospects to customers than companies not using these tools. While your budget may not allow for a dedicated staff member to respond to live chats, our cost effective plans along with our experienced team can answer questions within seconds and provide excellent customer service while customers are browsing your site.
Our experienced team of inside sales reps know how to reach customers and prospects, via phone and email, to generate interest in your products and services. We will work on customer acquisition and retention strategies by deploying tactics to motivate customers, who haven't made a recent purchase, and convert prospects interested in what you have to offer.
From welcome emails to maintaining communications throughout the order process, email communications serve as relationship touchpoints to ensure customers are updated and satisfied. Our email services include:
Our expert lead-generation call center team will cold call prospects to identify new leads and fill your pipeline with prospects who are ready to make a purchase. Our services include appointment setting for:
Prospect phone calls
Sales presentations (webinars, Skype calls)
Trust That All Our Services Are Managed & Serviced by EXPERTS
Veena Rampersad President
Veena Rampersad has over 30 years of senior management experience at some of Canada’s most preeminent companies including Roger’s Communications and Woodbine Entertainment Group. Rampersad’s fluidity in all areas of business, from operations to human resources, is perfectly tailored to fulfil Office Beacon’s requirements.
Marie Moncrieffe Director, Client Services
Marie Moncrieffe is our subject-matter expert on order entry and order management. Having spent numerous years in the promotional industry understanding best practices for ensuring optimization of the order entry and the order management process. Her ability to work with clients in identifying their workflow and providing more streamlined process.