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Hire Flowz Pros

Hire full-time or part-time staff

Pre-screened and fully qualified

One on one, direct communications

Shifts on your time zone

Schedule A Call

Download Service Guide

For over 20 years, Flowz has been a global leader helping businesses everywhere handle their inbound-call-center needs. Contact us today so that we can help you with your requirements.

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Inbound Call Center Specialist

For over two decades, Flowz has been the #1 remote assistant provider for executives. We provide:

World-class infrastructure and technology
Absolute data protection and confidentiality
24/7 omnichannel support

Hire Flowz Pros

Hire full-time or part-time staff

Pre-screened and fully qualified

One on one, direct communications

Shifts on your time zone

Schedule A Call

Download Service Guide

For over 20 years, Flowz has been a global leader helping businesses everywhere handle their inbound-call-center needs. Contact us today so that we can help you with your requirements.

Downloading.....

Inbound Call Center Specialist

For over two decades, Flowz has been the #1 remote assistant provider for executives. We provide:

World-class infrastructure and technology
Absolute data protection and confidentiality
24/7 omnichannel support

Book A Call

CLIENT TESTIMONIALS

Take a Listen to Our Customers

David Nicholson

Flowz provides the full spectrum of services. As I think about our growth, that partnership has been a very important part of it. Our industry is complex, and our ability to grow quickly is depending on partners like Flowz.

David Nicholson

CEO, Polyconcept North America

Bill Korowitz

I wish it was only me using Flowz and not my competitors. We bought six companies and each company we buy we have integrated Flowz into them.

Bill Korowitz

CEO, The Magnet Group

Wendy Barlin, CPA

We are not able to get more work done in a more cost effective way. They are incredibly valuable resources and besides just the cost savings, I save about 50% in time.

Wendy Barlin, CPA

CEO, Barlin & Associates

Chris Jackson

I think the simplest way to put it is that Flowz has a ‘can do’ attitude. I’ve yet to present something to Flowz that they couldn’t do or figure out. We’ve grown our business significantly and have acquired six companies. Flowz supports and interacts with all parts of our supply chain.

Chris Jackson

VP of Supply Chain, SpinMaster

Mitch Mounger

Flowz has had an immediate and positive impact on our bottom line. Being up in Seattle, it’s difficult to find the resources you need when you need it. With Flowz we found a group of great employees who could work for us right away and at a very cost effective rate.

Mitch Mounger

CEO, Sunrise Identity

Simon Kaye

We saw Flowz as a potential solution Expert. We’ve been working with Flowz for a number of years now. We get a dedicated person on our business and that works incredibly well. But the really great thing is that they are dedicated to us.

Simon Kaye

Jaguar Freight

Sean Taba

Flowz's remote staff work with engineering companies to significantly improve their bottom lines, gain access to technical staff and ramp up operations. With our business growing exponentially.

Sean Taba

CEO at Best Contracting

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Outsource Your Tasks to an Inbound Specialist

Are you inundated with consumer inquiries? Our inbound specialists oversee all your incoming queries and enhance customer experience.

Customer Support

Customer questions and complaints can be promptly answered when you outsource them to us.

Conflict Resolution
Answer Phone Calls
Respond To Customer Concerns

Help Desk

We help you reduce customer wait times. Our experts ensure prompt resolution for your customers.

Technical Support
Research Answers
Identify Problems

Inquiry Handling

Customer inquiries can be overwhelming. Our experts handle customer queries and address concerns 24*7.

Manage Customer Inquiries
Order Processing
Answer Customer Inquiries
Multi-Language Customer Support
Email Management

Toll-Free Services

Toll-free numbers can make you more accessible to customers. It also gives your company global accreditation.

Customer Query Support
Lead Generation
Sales Support
Order Taking
Appointment Setting
Post Sales Customer Support

Product Information Requests

Our professionals can handle any type of product information request and help you outshine competitors.

Product-Related Inquiries

Technical Support

Flowz’s technical support staff ensures you resolve all technical queries accurately and on time.

Troubleshooting Technical Issues
Providing Technical Support to Clients
Resolving Network Issues

Chatbot Based Solutions

Flowz’s chatbot support enhances your customer engagement whilst saving time and resources.

Telegram Development Service
Slack Bot Development Service
Chatbot Facebook Messenger Integration
Microsoft BOT Development Service

Email and Social Media Support

We offer end-to-end multi-channel support. Our agents are adept at resolving customer issues through email and social media.

Building Email Lists
Building & Executing Social Media Strategy
Lead Generation
Creating Editorial Calendars
Creating & Optimizing Emails for Conversions and Sales

Quality Monitoring Services

We specialize in sourcing experienced call center reps. Each call is quality-checked to ensure that we meet premium quality standards.

Identifying Customer Concerns
Capturing Data for Customer Satisfaction
Optimizing the Performance

Inbound Sales Service

Our inbound sales reps help you throughout the sales cycle. They handle strategy, enablement, CRM, sales coaching, and more.

Making Sales Calls
Resolving Customer Concerns
Answering Customers’ Queries

Upselling & Crosselling Services

Our reps can persuade your clients to upgrade to a premium category. They also educate your customers about other relevant offerings.

Analyzing Customer Data and Metrics
Developing Upselling/Crosselling Campaigns

Book A Call

Why Choose an Flowz Inbound Specialist?

Flowz Inbound Specialist

No hassles related to onboarding or training.
Pay simply for projects/hours worked, with no employee benefits.
Readily available backup resources at no additional cost.
Complete data privacy and security through EY audits, enforceable NDAs, etc.

In-House Employee

Additional resources needed for employee onboarding, and training.
Regardless of workload, manage long-term payments and employee benefits.
Scope of financial loss due to resource crunch and high turnover period.
Exorbitant amounts spent on managing security threats.

Other Call Center Specialists

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Outbound Specialist

Our outbound specialists are trained to provide best-in-class solutions like collection services, appointment scheduling, lead generation, and more.

BackOffice_support

Back Office Specialist

Grow your company’s bottom line with a host of back office services like appointment setting, billing and payment, and business support services.

Answersing_services

Answering Specialist

Get your hands on our multilingual answering specialists, who work round the clock to address all your customer queries on time.

Staffing Roles We Provide

Flowz has been sourcing talented remote assistants for its clients since 2001.
We strive to help business owners lighten their operational workload so they can focus on scaling their businesses.

Executive & Personal Assistants

No job role is off-limits for us. Reach out to hire specialists like engineering estimators, medical billers, legal assistants, etc.

Learn More

Virtual Sales Staffing

Build stronger sales pipelines with flowz. Outsource prospect appointment setters, sales support reps, and call center specialists.

Learn More

Virtual Marketing Staffing

Our marketing experts streamline all your online marketing needs. Flowz SEO assistants help your technical leads with PPC management, SEO fixes, etc.

Learn More

Virtual Software Staffing

Hire our app developers to build your apps from concept to implementation. Flowz’s website developers help create websites that meet your technical and design needs.

Learn More

Virtual Operations Staffing

Simplify your operations with Flowz. Outsource inventory management experts, order management specialists, graphic designers, and more.

Learn More

Graphic Design Staff

Invest in premium graphics design experts for your print or digital publishing projects. We follow your branding guidelines to the tee and ensure to use the right font and optimize your images.

Learn More

Finance Staff

Flowz’s finance professionals create reports, process invoices, monitor cash flows, and manage and configure accounting software. They also handle various other clerical tasks.

Learn More

Why Choose Flowz?

Rapid recruitment process

Weekly performance reporting

Absolute data protection

Lowered employment costs

Remote staff will work on your schedule

Inbound Call Center Staffing FAQs

What is an inbound call center?

An inbound call center like Flowz handles all incoming customer queries. Our dedicated inbound customer service reps monitor and address all customer queries.

What services does an inbound call center have?

An inbound call center offers customer support, a help desk, and inquiry handling. They also provide call answering, toll-free services, technical support, and more.

What is an inbound calling process?

In an inbound process, a customer initiates a call or a query. Hence inbound customer care reps only answer incoming calls or address incoming concerns. It does not involve any outbound services.

Our Customers Say Excellent... 4.6 / 5.0 Trustpilot

Choose Remote Staffing and Join Our Diverse Group of 4000+ Customers Today!

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DATA AND SECURITY

Your Data is Safe With Us

We provide top-notch security and compliance, keeping your data safe from leaks.

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Contact

United States & Canada

Australia & New Zealand

1800 577 438

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