Contact Center

Software Description

● FID: FlowzCallCenterAppV1

● Original Release Date: September 14, 2018

● Latest Update: November 26, 2019

● Omni-Channel

● Call Center

Product Description

Features of the Flowz Contact Center Software:

Our contact center solution includes all simple to advanced features including a few unique features. Flowz Call Center is furnished with 2000+ features. Some of them are:

SIP and PRI Line Support

Web based interface

Inbound, Outbound & Blended Campaigns Management

Inbound, Outbound & Blended Lead Management

Inbound & Outbound IVR

Multi-level IVRS

Latest and advanced ACD

Automatic Call Distribution

Longest idle agent-based call routing

Agent performance statistics

Status of dialed and captured leads

Live agent monitoring

ATT – Average Talk Time

AHT – Average Hold Time

Trunk Utilization Statistics

Abandoned Call Statistics

ACW – After Call Work

Do not dial controlling

Progressive dialer

Manual dialer

Auto Dialer

Predictive dialer

Power dialer

SIP trunk management

DID management

Unlimited call queue

Live call monitoring

Multi-tenant support

100% voice logging

Digital Call Recording & Monitoring

Multilingual support

Real-time call status

Voicemail

Outbound scheduler

Call transfer

3-way conference

Call park and pickup

Whisper

Barge-in

Call intervention

Standard reports and other range of reports

Graphical reports

CRM Integration:

Flowz CRM, Zoho, Vtiger, SugarCRM, Zendesk, Salesforce

Single Sign On (SSO)

Popup Customer CRM record Automatically

Data push from CRM to Contact Center Solution