Call Center Specialists

For over two decades, Flowz has been the #1 virtual staffing provider for executives. We provide:

World-class infrastructure and technology
Absolute data protection and confidentiality
Transparent contracts with a ‘Cancel Anytime’ policy

Outsource Your Tasks to a Call Center Specialist

Do you find it difficult to handle customer concerns? Let our call center specialist resolve all your customer inquiries for you.

Inbound Specialist

Get best-in-class inbound call center support from experts with extensive experience.

Customer support
Inquiry handling
Toll-free services
Technical support
Help desk
Call answering
Product information requests
Chatbot based solutions

Outbound Specialist

Leverage our outbound call center reps to help you expand your business effortlessly.

Appointment scheduling
Lead generation
Telemarketing
Information verification
Customer survey
Third-party verification

Back Office Specialist

Our back-office specialist can boost your productivity and enhance collaboration among all departments.

Appointment services
Contact center services
Billing and payment services
Business support services

Answering Specialist

By hiring Flowz’s answering specialists, you pay only for the minutes used and reduce call abandonment rates.

Flowz’s Call Center Staffing Guide

Learn how Flowz’s virtual assistants deliver unmatched customer service. What this guide offers:

Why Choose an Flowz Call Center Specialist?

Flowz Executive Virtual Assistant

In-House Employee

Why Outsource Call Center Services to Flowz?

01.

Dedicated Support for Each Customer

We direct your customer calls to the same agent on every call, giving them the benefit of exclusive and swift support.

02.

Multilingual Call Center Reps

Our specialists are fluent in English, Spanish, Filipino, Mandarin, and Latin, which gives you a competitive edge.

03.

24*7 Omnichannel Service

OB call center reps interact with customers via phone, email, and social media to ensure an immediate response.

04.

Complementary Premium-Grade

Our call center services come with free software that includes cloud-based platforms, VoIP, email, and webchat.

How We Work

Analyze

We analyze your business goals and identify your staffing and software needs.

Source

We source the perfect virtual assistant/s who can meet your specific requirements.

Train and Monitor

Our team lead sets KPI expectations, trains and monitors your staff, and oversees your project.

Provide Reports

We share weekly quality reports and bi-weekly feedback emails on your staff’s progress.

Remote Staffing We Provide

Flowz has been sourcing talented virtual assistants for its clients since 2001. We strive to help business owners lighten their operational workload so they can focus on scaling their businesses.

Executive & Personal Assistants

No job role is off-limits for us. Reach out to hire specialists like engineering estimators, medical billers, legal assistants, etc. Learn More

Sales & Customer Service Staff

Build stronger sales pipelines with Flowz. Outsource prospect appointment setters, sales support reps, and call center specialists. Learn More

Marketing Staff

Our marketing experts streamline all your online marketing needs. Flowz SEO assistants help your technical leads with PPC management, SEO fixes, etc. Learn More

Software Staff

Hire our app developers to build your apps from concept to implementation. Flowz’s website developers help create websites that meet your technical and design needs. Learn More

Operations Staff

Simplify your operations with Flowz. Outsource inventory management experts, order management specialists, graphic designers, and more. Learn More

Graphic Design Staff

Invest in premium graphics design experts for your print or digital publishing projects. We follow your branding guidelines to the tee and ensure to use the right font and optimize your images. Learn More

Finance Staff

Flowz’s finance professionals create reports, process invoices, monitor cash flows, and manage and configure accounting software. They also handle various other clerical tasks. Learn More

Why Flowz?

Rapid recruitment process

Weekly performance reporting

Absolute data protection

Lowered employment costs

Remote staff will work on your schedule

Take a Listen to Our Customers

Flowz provides the full spectrum of services. As I think about our growth, that partnership has been a very important part of it. Our industry is complex, and our ability to grow quickly is depending on partners like Flowz.
David Nicholson
CEO, Polyconcept North America

Melody Collet
VP Of Technology, Comda
Flowz has had an immediate and positive impact on our bottom line. Being up in Seattle, it’s difficult to find the resources you need when you need it. With Flowz we found a group of great employees who could work for us right away and at a very cost effective rate.
Mitch Mounger
CEO, Sunrise Identity
(A Halo Branded Solutions Company)

Paul Bellantone
President, PPAI
I wish it was only me using Flowz and not my competitors. We bought six companies and each company we buy we have integrated Flowz into them.
Bill Korowitz
CEO, The Magnet Group

David Thompson
CEO, National Pen
(A VistaPrint Company)
I think the simplest way to put it is that Flowz has a ‘can do’ attitude. I’ve yet to present something to Flowz that they couldn’t do or figure out. We’ve grown our business significantly and have acquired six companies. Flowz supports and interacts with all parts of our supply chain.
Chris Jackson
VP of Supply Chain, SpinMaster

Eddie Blau
CEO & President, Innovation Line
We are not able to get more work done in a more cost effective way. They are incredibly valuable resources and besides just the cost savings, I save about 50% in time.
Wendy Barlin, CPA
CEO, Barlin & Associates

Riad Nizam
President, Master Electronics
Flowz has really enabled us to grow faster by hiring double the talent for a single local resource cost and having multiple eyes for that solution has made us grow faster due to the increased quality and faster turn times. I foresee our relationship with Flowz the last thing a very long time and I would definitely recommend them to any health care organisation...
Abid Sattani
Elite Health Services

R.J. Radobenko
President at Global Roofing Group
We saw Flowz as a potential solution Expert. We’ve been working with Flowz for a number of years now. We get a dedicated person on our business and that works incredibly well. But the really great thing is that they are dedicated to us.
Simon Kaye
Jaguar Freight

Devin Piscitelli
President, AAkron Line
Flowz's remote staff work with engineering companies to significantly improve their bottom lines, gain access to technical staff and ramp up operations. With our business growing exponentially,
Sean Taba
CEO at Best Contracting

Call Center Services FAQs

What is an outsourced call center?

An outsourced call center is your virtual staffing partner that takes care of all your customer service and support needs. Outsourcing to a company like Flowz eliminates the stress of hiring, managing, and tracking the performance of your call center staff.

Why do companies outsource their call centers?

Hiring in-house call center representatives cost businesses millions of dollars every year. By outsourcing such essential services to a virtual staffing partner like Flowz, your customer requests and queries are taken care of professionally and at an affordable price.