Product listings on Amazon live dynamically, with changing SEO needs, to changing product or pricing details, or fluctuating inventory. Our Amazon specialists can manage all of your product listings:
Listing new products
Customizing product listings
You don’t have to worry about whether your items are in stock, since we’ll handle all communications between you and your product vendors to ensure you can deliver:
Your customers expect and deserve prompt customer service, so let our customer service specialists answer any phone calls, emails or live chat queries to keep them loyal:
Responding to customer emails
Handling customer service phone calls.
Managing live chat.
INVOICING AND VOUCHING
Never worry about your vendor invoices again, since one of our staffers can track them all in real time:
Collecting and auditing invoices.
Collecting and maintaining invoices
GRAPHIC DESIGN AND PROOFING
If you offer customizable products, our graphic designers can prep customer artwork for print and quickly turn around proofs and revisions so your customer gets their product in-hand as quickly as possible:
Creating product images
Creating print-ready artwork
Handling layout proofs
To earn great customer reviews, you need to start communicating with customers as soon as they hit the “buy” button. Our team can handle all of your customer conversations time-efficiently
Processing new orders
Handling product shipping
Handling questions and issues
Trust That All Our Services Are Managed & Serviced by EXPERTS
Marie Moncrieffe Director, Client Services
Marie Moncrieffe is our subject-matter expert on order entry and order management. Having spent numerous years in the promotional industry understanding best practices for ensuring optimization of the order entry and the order management process. Her ability to work with clients in identifying their workflow and providing more streamlined process.
Smitesh Panchal Global Asst. General Manager
For nearly 15 years, Smitesh has gained experience managing large service teams, Amazon programs, and ecommerce supply chains to become a true managing expert. From being his role as senior manager at Flowz, one of the largest back office service providers, to helping companies such as Sunrise Identity become one of the largest resellers on Amazon, Smitesh has had a proven track record of success.